Billing FAQ

ACEIRT™ Fusion bills the primary payment method saved on your workspace billing profile. Owners and designated billing admins add, update, or remove payment methods from Settings → Billing.

Add at least one valid payment method to avoid service interruptions. When you add a new default payment method, ACEIRT™ Fusion uses it for future renewals and any outstanding unpaid invoices.

If a payment fails, ACEIRT™ Fusion sends an email to workspace owners and billing contacts and marks the invoice as unpaid. The system retries the charge on the saved payment method over a short grace period.

During the grace period, your workspace usually remains active, but certain actions might be limited until payment succeeds. Update your payment method as soon as possible from Settings → Billing to resolve the issue and avoid any disruption.

Owners and billing admins manage plans from Settings → Billing, where you can upgrade, downgrade, or switch between available plans. Changes often apply immediately, and ACEIRT™ Fusion prorates charges or credits for the remaining billing period when supported.

Review the confirmation summary before you apply a change to see how it affects your next invoice. For complex changes, such as moving many workspaces or consolidating billing, contact support so you choose the right timing and structure.

Yes. Use the billing settings page to add billing contacts who should receive invoices, payment confirmations, and failed payment alerts by email. These contacts do not need full workspace access to receive billing communications.

Keep billing contact details up to date when your finance or operations team changes. This helps you avoid missed payment notices and ensures the right people receive documentation for audits and reporting.

Refunds and credits depend on your subscription terms and the reason for the request. Support reviews each case individually and may issue a partial or full refund, or apply an account credit that reduces future invoices.

If you believe you were billed incorrectly, gather the relevant invoice numbers and a brief description of the issue, then contact support. The team reviews your account history and confirms the outcome by email once the adjustment is processed.

Start with the main billing help page for an overview of billing features, common tasks, and links to related guides. If you still need assistance, use the in-app help or support portal to open a billing ticket.

When you contact support, include your workspace name, invoice numbers, a description of the issue, and any internal deadlines. This information helps the team respond faster and provide clear next steps.