Getting started FAQ

Use the in-app help widget in the lower-right corner of the dashboard to start a conversation with support. If you cannot access the app, email the support team using the address listed in your account welcome email and include your workspace name in the subject line.

Include three things to help support resolve your issue faster:

• A short summary of the problem in one sentence.
• Screenshots or exact error messages, including timestamps.
• The steps you took right before the issue occurred and whether it happens every time.

Try this quick checklist before you contact support:

• Refresh your browser and sign out, then sign back in.
• Confirm your internet connection and disable any aggressive ad blockers or VPNs.
• Check whether other teammates in your workspace see the same issue.
• If an integration is failing, verify that its credentials are still valid and not expired.

Review the latest improvements, fixes, and new features on the Changelog page. Each entry explains what changed and how it might affect your ACEIRT™ Fusion workflows.

First, check whether other sites are loading normally in your browser. If they are, open ACEIRT™ Fusion in a private or incognito window and try a different network if possible. If the problem continues, capture a HAR file or network log while the page loads and share it with support so they can investigate performance issues more precisely.