Teams and permissions FAQ

Admins, members, and viewers have different levels of control over your ACEIRT™ Fusion workspace and projects.

• Admin

  • Manages workspace settings, billing, and security options.
  • Invites and removes members.
  • Updates roles and manages workspace-wide integrations.

• Member

  • Creates and edits projects, dashboards, and other content.
  • Manages content they own, such as renaming or archiving projects.
  • Cannot change workspace-level settings or billing.

• Viewer

  • Views workspaces and projects shared with them.
  • Interacts with content where allowed (for example, filters or comments), but does not change core settings or configurations.
  • Cannot create new workspaces or manage other members.

If you are unsure which role you have, open the workspace menu and look for your role label next to your name or in the workspace members list.

Only workspace admins can manage membership for a workspace.

To invite new members, admins typically:

• Open the workspace menu.
• Go to Members or Workspace settings.
• Select Invite or Add member.
• Enter the person’s email address and choose a role (admin, member, or viewer).
• Send the invitation.

To remove a member, admins:

• Open the same members or workspace settings area.
• Find the person in the members list.
• Use the actions menu (often labeled Remove, Delete, or a menu icon) next to their name.
• Confirm the removal.

Members and viewers can usually invite collaborators only to specific projects if the project sharing options allow it, but they cannot change workspace-level membership.

If you cannot see a workspace or project you expect to access, it usually means one of the following:

• You are signed in with a different account.
  Check your profile menu to confirm you are using the correct email address. Sign out and sign back in with the right account if needed.

• You are not a member of that workspace.
  Ask a workspace admin to open the Members or Workspace settings area and verify that your email address is listed. If not, they need to invite you.

• The project is private or restricted.
  The project owner or an admin might have limited access. Ask them to open the project’s Share or Access settings and add you with at least viewer access.

• The project was archived or deleted.
  Check whether the project appears under Archived or Trash sections in the workspace, or ask an admin if the project was removed.

After an admin updates your access, refresh your browser or reopen ACEIRT™ Fusion. The workspace or project should then appear in your workspace or project list.

Yes, you can belong to multiple workspaces with the same ACEIRT™ Fusion account.

When you are added to another workspace:

• The new workspace appears in your workspace switcher (often at the top of the sidebar or in your profile menu).
• You keep a separate role in each workspace. For example, you might be an admin in one workspace and a viewer in another.
• Your projects, permissions, and billing are independent per workspace.

To switch between workspaces, open the workspace switcher and select the workspace name you want to use. The interface updates to show projects and settings for that workspace only.

Removing a member immediately revokes their access to that workspace and its projects.

When you remove a member:

• They can no longer open the workspace or view its projects, dashboards, or data.
  • Their name may still appear as the creator or last editor on existing items, but they lose access.
  • Their content (projects, dashboards, configurations) typically remains in place so your team can continue working.

Before you remove someone who owns important projects:

• Reassign ownership or ensure at least one admin or member has edit access to their key projects.
• Confirm that any critical integrations or automations they managed have another owner.

If you remove someone by mistake, add them back from the Members or Workspace settings area. Their access level will follow the role you assign when re-adding them.

To hand over admin responsibilities, an existing admin needs to promote another member to admin and, if needed, downgrade their own role.

A typical flow is:

• Open Workspace settings or Members from the workspace menu.
• Find the person who should become the new admin in the members list.
• Use the actions menu next to their name and select Change role or Make admin.
• Confirm the change.

After the new admin is set:

• You can optionally change your own role from Admin to Member or Viewer in the same members list.
• The new admin can manage workspace settings, billing, integrations, and membership going forward.

If you are the only admin and you lose access (for example, you leave the company), contact your internal IT or ACEIRT™ Fusion support to help restore admin access for your organization.

Single sign-on (SSO) lets your team access ACEIRT™ Fusion with the same identity they use for other work tools, managed by your organization.

Use SSO if:

• You have many users and want centralized control over who can sign in.
• Your security or IT team manages user lifecycle (joiners, movers, leavers) in a central directory.
• You want consistent sign-in policies such as multi-factor authentication, password rules, or session timeouts.

With SSO enabled:

• Users sign in using your organization’s login page instead of creating separate passwords.
• When someone leaves your company and you disable their account in your identity system, they automatically lose access to ACEIRT™ Fusion workspaces linked to that identity.

If you are unsure whether to enable SSO, speak with your IT or security team. They can confirm whether your organization already uses a central identity provider and whether ACEIRT™ Fusion should be added to your standard sign-in flow.