ACEIRT™ Fusion changelog

Follow the latest ACEIRT™ Fusion updates with concise release notes for new features, UX improvements, and platform enhancements.

Latest ACEIRT™ Fusion updates

Review recent changes across ACEIRT™ Fusion so you can adopt new features quickly and adjust your workflows with confidence.

2026-04-11New website and campaign templates

templates

Build faster with new ready-made templates for stores, emails, forms, surveys, social posts, and Google Ads across multiple industries.
Use a focused set of additions: 1 store template, 1 email template, 1 form template, 1 survey template, 4 social templates, and 5 Google Ads templates.
Start from new templates like a Beauty and Fashion store, Travel and Hospitality email, Marketing Agency form, and Real Estate survey to match common use cases.
Launch campaigns using fresh social templates and Google Ad layouts, including options for services such as emergency roadside support and cabin rentals.
Apply the new Automotive – Car Rental Agency snapshot to roll out consistent designs and settings across car rental workspaces while keeping branding flexible.

2026-04-10Course content import between courses

courses

Reuse training materials by importing content from one course into another directly from the Courses Builder via the Add Content dropdown.
Choose whether to bring over an entire course structure, specific modules, or individual lessons so you can tailor each new curriculum.
Automatically import lesson metadata, hierarchy, media, thumbnails, descriptions, quizzes, and assignments so you do not have to rebuild them.
Track progress with import and status modals that show which items are queued, importing, completed, or skipped.
Rely on the same import flow whether you are cloning a full program or only borrowing a few lessons from another course.

2026-04-10Instagram post sync in Social Planner (beta)

social

Sync the last 30 days of Instagram content, including images, videos, carousels, and reels, directly into Social Planner for planning.
View synced Instagram posts alongside scheduled content to plan upcoming campaigns using a single unified calendar.
Refresh account insights every 24 hours so likes and comments stay reasonably current while you schedule and analyze posts.
Enable sync from Marketing → Social Planner → Settings or when you first connect your Instagram account to Social Planner.
Work within beta constraints such as 30-day history limits and non-real-time insights, and expect that some Instagram fields like location tags, collaborators, or mentions may not sync due to API limits.
Connect an Instagram Professional account to enable post sync, and be aware that deleted Instagram posts may continue to appear in the synced history until the next refresh.

2026-04-10Smoother drag-and-drop in form builders

forms

Rearrange fields in forms, surveys, and quizzes with more responsive drag-and-drop interactions that track your cursor more closely.
Use the new gray shadow preview to see exactly where a field will land before you release it in the builder canvas.
Benefit from improved animations and automatic scrolling in long forms so you can reach off-screen sections while dragging.
Reduce accidental drops and misplacements when designing multi-section forms or surveys, especially on smaller displays.

2026-04-10Facebook integration enhancements

facebook

Search connected Facebook Pages and Ad Accounts by name after loading them, making it easier to locate the right asset in large accounts.
Speed up account selection when you manage multiple brands or regions in a single ACEIRT™ Fusion workspace, without scrolling long lists.
Build click-to-messenger ad flows that include reference images so you can quickly identify the correct creative during setup.
Improve campaign setup accuracy by confirming that you are working with the intended page, ad account, and visual asset before publishing.
Rely on frontend-based search that becomes available after all pages finish loading, since Facebook does not provide a native search API for this step.

2026-04-09Mixed use case consent for chat widgets

compliance

Collect marketing and informational messaging consent in a single chat widget using two separate, clearly labeled checkboxes.
Present both checkboxes unselected by default and use locked compliance disclosures that cannot be edited, aligning with A2P expectations.
Keep compliance language, including STOP and HELP instructions, consistent across sub-accounts to reduce registration and review issues.
Simplify approval by clearly distinguishing promotional and non-promotional consent in your chat experiences with a new Mixed message type.

2026-04-09Redesigned WhatsApp onboarding and migration

Onboard WhatsApp through three guided paths: connect an existing WhatsApp Business App, create a new Business Account, or migrate from another provider.
Preserve your phone number, display name, messaging limits, quality rating, templates, and Official Business Account status when you migrate from supported BSPs.
Review prerequisites such as business verification, display name approval, and two-step verification settings before you start the onboarding flow.
Sync up to 6 months of chat history when you connect an existing WhatsApp app in coexistence mode so recent conversations remain available.
Optionally claim up to two dedicated 555 business phone numbers that verify instantly and are reserved for messaging within the platform, and note that these numbers cannot be migrated or used outside ACEIRT™ Fusion.
Rely on eligibility checks that validate when your number and business are ready for migration, reducing failed or partial migrations.

2026-04-09Refreshed Courses Settings experience

uicourses

Enable the redesigned Courses Settings interface from Labs to access faster performance and clearer navigation for course configuration.
Turn on the new experience with a single Labs toggle so you can safely test it on selected accounts before rolling out broadly.
Configure custom domains for course delivery inside the updated settings, with options grouped logically by branding, access, and tracking.
Upload and crop images for course logos and favicons directly in the UI so you can refine appearance without external tools.
Benefit from stronger validation and more responsive forms that make course configuration less error-prone, especially on complex setups.

2026-04-09Smarter field pickers in workflows

workflows

Use improved field pickers for Custom Values and If or Else steps that support nested search across folders and subfolders.
Navigate large libraries of fields more easily with organized folders, collapsible groups, and consistent selection behavior across contexts.
Hover to see tooltips for long field names so you can distinguish similar values without expanding every item or renaming fields.
Reduce configuration mistakes by selecting fields scoped to the current workflow context, based on where the picker appears.
Rely on contextual scoping so only enabled folders and fields that apply to the current workflow appear in search results.

2026-04-09Outbound calling with your existing number

calling

Place voice calls from the dialer using a verified existing phone number as your outbound caller ID, without buying a new number.
Start by selecting the option to use an existing number when no purchased number is available, then confirm ownership with a 6-digit verification code via phone call.
Make your first call to yourself if needed, and complete a one-time identity verification with a government ID and selfie before you start calling other contacts.
Manage verified outbound numbers from Sub-account Settings → Phone System → Phone Numbers → Verified Caller ID, and optionally enable call recording for the new caller ID.
Keep your current inbound call routing and call costs unchanged while you place outbound calls from familiar business numbers.

2026-03-30Incoming calls from private or anonymous numbers

calling

Receive inbound calls even when the caller hides their number or appears as private or anonymous instead of rejecting them outright.
Enable support for private callers from Sub-account Settings → Phone System → Voice → Other settings → Inbound calls → Allow private calls.
Automatically save these callers as contacts labeled with their country and timestamp so you can reference conversations later.
Tag each new contact with private phone number so your team can filter, report on, or segment these interactions.

2026-03-18Calls go to voicemail if no forwarding exists

calling

Route inbound calls to voicemail when a number has no assigned user or forwarding number instead of dropping the call.
Ensure callers still reach your business and can leave a message while you finish configuring routing or staffing.
Reduce missed opportunities and confusion for callers who previously received a failed call experience on unconfigured numbers.

2026-03-16Dialer auto-minimize, pin, and drag

callingui

Let the dialer auto-minimize when you click outside it so you can focus on other workspace tasks without manually closing it.
Pin the dialer to keep it open across clicks until you unpin or manually minimize it, which is useful during back-to-back calls.
Drag the dialer anywhere on the screen to keep it from covering important information during a conversation.
Rely on the dialer to remember its pinned position and reopen in the same place, keeping your preferred layout between calls.

2026-03-03Multi-lingual transcription for voice calls (Labs)

callinglabs

Transcribe voice calls in 10 languages, including English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch.
Detect the caller language automatically, even when speakers switch languages mid-call, and generate a single coherent transcript.
Review transcripts with timestamps so you can jump to specific moments in the call for coaching, QA, or dispute resolution.
Keep your existing billing, rebilling multipliers, workflows, and transcript locations unchanged so no automation updates are required.
Enable the capability from Agency Settings → Labs by activating Multi Lingual Transcription and toggling visibility and access for selected sub-accounts.

2026-02-12Deskphone-to-deskphone IVR transfer

calling

Transfer active IVR calls from one deskphone to another by initiating a transfer and dialing your teammate’s extension.
Route the caller directly to the target deskphone so the next agent can continue the IVR-driven conversation without forcing a callback.
Maintain existing behavior for non-IVR deskphone transfers, which continue to work as before without any configuration changes.

2026-01-19US messaging carrier fee updates

billingsmsmms

Apply updated US carrier fees for outbound and inbound SMS and MMS starting January 19, 2026, including higher rates for some outbound SMS and MMS.
Expect lower fees for some inbound SMS while inbound MMS now incurs a charge where it was previously free.
See the new fees automatically reflected on messages sent or received on or after the effective date, with changes flowing into future invoices without configuration changes.
Keep your existing messaging workflows and campaigns running as-is, since the fee updates do not require any account actions.

2026-01-05Deskphone extension-to-extension calling

calling

Call teammates directly from a deskphone by dialing their extension, such as 3001, without using external phone numbers.
Use internal extension-to-extension calling for quick handoffs and internal collaboration in offices with compatible deskphones.
Note that extension calling is currently limited to deskphones and is not yet available on web or mobile apps.

2026-01-01WhatsApp message rate card updates

whatsappbilling

Adopt Meta’s updated WhatsApp conversation rates from January 1, 2026, including regional changes to marketing, utility, and authentication pricing.
Benefit from lower marketing rates in some regions like France and Egypt while seeing higher rates in others, such as India.
Take advantage of lower utility and authentication pricing in North America, with service conversations remaining free across all regions.
Continue using the 24-hour service window, where an inbound customer message resets the window and allows unlimited free-form replies without paid templates.
Rely on automatic pricing updates with no changes required to your WhatsApp workflows, templates, or campaign setups.

2025-12-03Call disposition outcomes and workflows

callingworkflows

Capture a clear outcome for each outbound call in the web dialer with a post-call disposition picker that appears after the call ends.
Let admins create, edit, or delete up to 10 custom call dispositions from Settings → Phone System → Voice → Call Dispositions.
Trigger targeted follow-up automations using a new Call Details → Custom Disposition filter in workflows.
Keep existing workflows running when you rename a disposition, since the system preserves references, but update or remove workflows that depend on any disposition you delete.

2025-09-15Voice Integrity tooltip for unanswered calls

callingcompliance

See a Voice Integrity recommendation tooltip after unanswered outbound calls from the web dialer when US carriers are involved.
Use the tooltip as a proactive prompt to register numbers with Voice Integrity to improve answer rates; it does not indicate that carriers flagged your number.
Avoid alert fatigue with a frequency cap that surfaces the tooltip at most once per user every 7 days.

2025-09-12Outbound SMS pricing changes for EMEA/APAC

smsbilling

Apply updated outbound SMS pricing for selected EMEA and APAC countries starting September 12, 2025, including regions such as the Netherlands, Denmark, Sudan, Qatar, Uganda, Croatia, Angola, Lesotho, Guinea-Bissau, Equatorial Guinea, and Kyrgyzstan.
Expect the new rates to flow automatically into message costs for outbound SMS to the affected destinations without any account-level changes.
Review upcoming invoices or usage reports if you send significant SMS volume to these regions to understand the impact on your messaging spend.

2025-08-26Auto SHAKEN/STIR and optional CNAM for A2P

callingcompliance

Improve call completion and answer rates by using SHAKEN/STIR registration to verify number ownership with carrier networks.
Benefit from automatic SHAKEN/STIR registration for phone numbers that already have approved A2P messaging applications, including older approved applications and new ones submitted after April 23, 2025.
Optionally add a caller name via the interface to support CNAM, which can help display your business name on compatible devices, though it is not guaranteed in all cases.

2025-07-01WhatsApp moves to message-based pricing

whatsappbilling

Transition from conversation-based to message-based WhatsApp pricing starting July 1, 2025.
Pay per delivered marketing template message instead of per conversation, giving you more granular visibility into campaign costs.
Incur utility message charges only when messages are delivered outside the customer service window; utility messages within an open window remain free.
Gain clearer, more itemized billing and rebilling for agencies, since charges now map directly to individual delivered messages.

2025-06-1230-day free WhatsApp subscription trial

whatsappbilling

Offer a 30-day free WhatsApp subscription trial between June 12 and September 1, 2025, with no subscription fees during the trial period.
Continue to pay normal WhatsApp messaging usage charges, since the trial only waives subscription fees.
Opt in from the Agency Dashboard by going to Reselling → WhatsApp Reselling and enabling the 30-day free trial.
Control billing per sub-account by toggling the trial from the Reselling tab, with subscription charges starting automatically after the trial unless you cancel.

2025-06-09Voice Integrity (Labs, US only)

callinglabscompliance

Improve US caller ID reputation by registering your phone numbers with analytics providers such as First Orion, Hiya, and TNS through Voice Integrity.
Meet prerequisites like SHAKEN/STIR registration, and optionally CNAM, to maximize the chance of removing spam-likely labels and improving answer rates.
Enable Voice Integrity from Agency Settings → Labs, then complete setup under Settings → Phone Numbers → Trust Center → Voice Integrity at the sub-account level.
Expect registration updates to process in about two business days before you see potential improvements on outbound calls.

2025-04-01WhatsApp marketing templates paused in the US

whatsappcompliance

Pause sending WhatsApp marketing template messages to US phone numbers starting April 1, 2025, in line with Meta’s policy change.
Continue sending utility and authentication templates, as well as replies within the 24-hour customer service window, which remain allowed.
Shift critical campaigns to utility-style templates where appropriate and consider using click-to-WhatsApp ads to keep acquisition funnels active.
Plan for a temporary pause with no confirmed end date yet, and watch for upcoming tools such as template migrators to help you adapt existing content.

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