Run Private Client Communities
Create membership-only community groups and channels inside Communities so clients access exclusive content, events, and discussions in one place.
Run private client communities inside Communities
Host membership-only client communities directly inside High Level so clients access content, events, and discussions without leaving your account.
A private group means only people who belong to that group can see posts and content inside it. Non-members cannot view the group activity, even if they use the same account.
Use this quick tip to create a community group, make it private, and add private or read-only channels for more control over how clients engage.
Step 1 – Open Communities and create a group
Go to your Communities area so you can create the space that will hold your private client community.
Navigate to Groups
From the left navigation, go to Memberships → Communities → Groups.
If you do not see any groups yet, you will land on an empty Groups view where you can add your first one.
Create a new group
On the Groups screen, click the blue button on the right to create a new group.
After you finish creating it, the group appears in your list with its own tile or row.
Log in to the new group
On your new group, click the Login button.
This opens the group workspace where you manage channels, content, events, and members.
When you log in successfully, you see the inside of the group where you will control privacy and add content.
Step 2 – Make the group private
New groups are public by default, so start by switching the group to private.
Open group settings
While inside the group, go to Settings in the bottom right.
This opens the group settings area where you configure access and details.
Change from public to private
In Settings, open Details, then find the Public/Private option.
Select Private, then click Save to apply the change.
Once you save, only people who belong to that group can see posts and content inside it.
Step 3 – Add private and read-only channels
Channels let you organize conversations and content inside the group, with extra control over who can post and who can see each channel.
Create a new channel
Inside your group, click the plus button to add a new channel.
Give the channel a name, description, and an icon so members know what it is for.
Set channel access and visibility
At the bottom of the channel create screen, adjust the access levels.
You can make the channel private and/or turn it read-only so only specific roles post while others view.
Create the channel and confirm privacy
Click Create channel.
After the channel is created, look for a lock above the channel icon to confirm that the channel is private.
Use multiple private channels to separate topics, cohorts, or program tiers while keeping everything inside one community group.
Step 4 – Add value with content, events, and members
With your private group and channels ready, fill the space with content and people.
Add courses to the group
Inside the group, add courses so members can access structured training and resources in the same place where they interact.
Courses keep your best content organized and easy to return to.
Schedule community events
Create new events inside the group to bring members together live.
Events give clients a reason to keep coming back and engaging in your private space.
Invite members into the group
From the group, invite members so your clients can join the private community.
As they join, they gain access to the private group and any private channels you configured for them.
Running private client communities inside High Level keeps your content, events, and conversations in one controlled-access space. This focus increases engagement, delivers more value to clients, and supports recurring revenue and retention over time. For more ideas on using communities and memberships, visit the blog at gohighle.com/blog.
Last updated 1 day ago
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