Drip Action Major Updates

What changed in the Drip action

The updated Drip action focuses on giving you clear visibility into when contacts move through a drip and whether the configuration is safe. These upgrades address past confusion that often led to support tickets when users could not tell what the drip was doing or why contacts were moving at certain times.

What’s new

• Live drip preview

  • See exactly when the Drip action creates batches over time in a live schedule preview.
  • Watch the schedule update in real time while you create or reconfigure the Drip action.
  • Visualize the full schedule before you publish a workflow.
  • Confirm that timing and pacing match your campaign strategy.

• Action statistics and insights

  • Click the statistics icon on the Drip action (the badge that shows how many contacts are waiting) to open a full detailed view of what is happening inside the drip.
  • Use the redesigned entry point, which now behaves like a clear button, to make this statistics view easier to find.
  • View key statistics about how the drip is running over time.
  • Quickly spot issues in the schedule view if batches are not behaving as expected.

• Full detailed view inside the Drip action

  • Access quick summary cards that highlight the most important information about the drip schedule and contact flow.
  • Review the full batch schedule in a table-like list that shows every planned batch in order.
  • See time windows and status columns so you know which batches are queued, running, or complete.
  • Rely on the drip workflow schedule view to surface any issues that require your attention.

• Drip narration on hover

  • Hover over the drip schedule to see a short narration of how the drip will behave.
  • Read a tooltip that tells you how many batches the drip will run and how often those batches trigger.
  • Understand the overall pattern of the drip without decoding raw settings.

• Auto pause and auto resume

  • Workflows with a Drip action automatically pause when you move them into draft.
  • Drips automatically resume when you publish the workflow again, keeping queued contacts aligned with the current version.

These updates are designed to make the Drip action understandable at a glance, reduce configuration mistakes, and give you real-time confidence in your batch schedule.

How to use the new drip tools

Use these steps when you configure or review a Drip action inside an ACEIRT™ Fusion Workflow.

Behavior changes and safety checks

The upgraded Drip action introduces safety-focused behavior changes that protect existing queued contacts and keep your schedule predictable.

Auto pause and auto resume behavior

• When you move a workflow with a Drip action to draft, ACEIRT™ Fusion:

  • Automatically pauses the drip so new batches do not process while you edit.
  • Keeps queued contacts in place until you finalize changes.

• When you publish the workflow again, ACEIRT™ Fusion:

  • Automatically resumes the drip from its paused state.
  • Applies the current configuration to future batches while respecting existing queued contacts.

This behavior reduces the chance of accidentally processing contacts based on incomplete edits or outdated timing.

Warnings when changing batch size on active drips

If you change the batch size on a previously published workflow that already has contacts queued in a Drip action, ACEIRT™ Fusion surfaces a warning.

• The UI alerts you that:
  • There are contacts already queued in the drip.
  • Updating the batch size at this point can cause issues in how those contacts are processed.
• Treat this warning as a prompt to:
  • Review your drip preview and detailed schedule carefully.
  • Decide whether to keep the existing batch size for queued contacts or restructure the workflow.

The goal of this warning is to prevent silent misconfigurations that could change how many contacts move through each batch without your awareness.

Using insights to detect schedule issues

The enhanced statistics and batch schedule view help you identify and correct problems earlier.

• Use action statistics to see if batches are running more often or less often than you planned.
• Scan the batch schedule list for:
  • Unexpected gaps or overlaps in time windows.
  • Batches that appear outside your intended working hours.
• Watch for status indications that reveal stalled or skipped batches and adjust configuration accordingly.
• Rely on the drip workflow schedule view to surface schedule issues so you can address them before they affect contacts at scale.

By pairing the live preview with these insights and warnings, you can design drips that are safe, predictable, and aligned with your workflow goals in ACEIRT™ Fusion.