January 2, 2026 weekly release

January 2, 2026 release overview

Released this week

Surveys and quizzes

• Quick access to element settings
  • Open survey and quiz element settings directly from the gear icon on each element.
  • Improves editing on smaller screens by reducing side-panel navigation.

WhatsApp

• Media library attachments
  • Attach files to WhatsApp messages using your media storage and media library.
  • Avoids relying on local computer storage for frequently used assets.

Prospecting and pipeline management

• Prospect and opportunity statuses

  • Set statuses such as open, won or closed, and lost for prospects and opportunities.
  • Track pipeline health and stage progression more clearly.

• Sub-accounts for prospects

  • Create sub-accounts dedicated to prospects.
  • Helps agencies separate prospect workspaces from active client accounts and report on pipeline at the account level.

Agency dashboard

• Revenue and MRR architecture overhaul
  • Backend architecture for revenue and MRR metrics has been rewritten.
  • Revenue stats now better filter out noise from irregular Stripe charges, providing more accurate recurring metrics.

SaaS configurator

• Clearer cost visibility in the calculator
  • See total agency cost alongside individual add-on costs directly in the SaaS configurator.
  • Use add-on breakdowns (for example, WhatsApp, listings, WordPress hosting) to set informed markups and package pricing.

Chat widget

• Expanded sound notifications
  • Enable sound alerts for more live chat events, including:
    • New conversation initiation
    • Acknowledgement messages
    • Welcome messages
    • Form-related messages inside the widget
  • Reduces the chance of missing high-intent live visitors.

Agent Studio

• Brand voice and brand kit integration
  • Reference an existing brand voice and brand kit when configuring agents.
  • Reduce prompt length by letting agents inherit tone, style, and visual guidelines from saved brand assets.

Mobile

• Custom dispositions on mobile calls
  • Apply custom call dispositions from the mobile app after calls.
  • Trigger automations from these dispositions so call outcomes drive follow-up workflows even when your team is on the go.

Learning and university

• SaaS mastery community course
  • Access a new community-created course focused on SaaS mode, called "SaaS mastery".
  • Use it to train team members on configuring and scaling SaaS offers inside ACEIRT™ Fusion.

Custom fields and external tracking

• Richer external form tracking
  • Capture and map custom fields from external (non–ACEIRT™ Fusion) websites into your account.
  • Track more than basic contact fields such as name, email, and phone by mapping additional custom data into your forms and records.

SaaS mode stability

• Improved reliability for SaaS operations
  • Sub-account creation flows are more resilient to edge cases and failures.
  • Subscription lifecycle handling is more consistent, improving billing and access management.
  • User data synchronization and suspension behavior have been hardened to reduce inconsistencies across accounts and plans.
  • Includes several API-level improvements that support these lifecycle and reliability enhancements.

Entering Labs

No new Labs items were announced for this week.

Coming soon (preview)

Template library search

• Fuzzy search improvements
  • Planned fuzzy search support in the template library will make it easier to find templates even when search terms are not exact matches.
• Search by color themes
  • Planned filters for searching by color themes so you can quickly locate templates that match your brand palette.

E-commerce experience

• Store management revamp
  • A more dashboard-like store management view is coming soon, with easier access to products and store configuration.
• Better visibility into stats
  • Planned updates will bring clearer e-commerce performance metrics into a single view.
• Fulfillment integrations
  • Deeper connections to fulfillment services such as Shipo are planned, making it easier to manage order shipping.
• Deep links and onboarding
  • Deep links into key e-commerce workflows and a guided getting-started experience, including flows like abandoned cart setup, are coming to streamline new store launches.