January 9, 2026 weekly release

January 9, 2026 updates

Released this week

Compliance and messaging

• A2P messaging compliance guidance
  • Updated help documentation to reflect stricter enforcement requirements.
  • Clarified what you must collect on forms that capture phone numbers.
  • Added suggested privacy policy and terms and conditions language as guidance (not legal advice).

Media and assets

• Media Library: new file formats and image support
  • Upload JSON and CSS files directly into the Media Library.
  • Support for Apple HEIC image format so you can add photos from modern iOS devices without converting.

Funnels, websites, and AI

• Funnel and Website AI: enhanced page creation
  • Generate new pages from any starting point: a blank page, an existing page to copy, or a page you want to edit.
  • Faster AI results that plan both layout and SEO structure in a single pass.
  • More polished, professional page designs out of the box.

Online Courses

• Course content duplication within a course
  • Clone or duplicate individual lessons and content items inside a course.
  • Avoid duplicating the entire course when you only need to reuse specific sections.

SaaS products

• SaaS product version labels
  • Add labels or tags to distinguish SaaS V1 vs SaaS V2 products.
  • Labels are informational only and do not affect pricing or billing.

Reputation Management (Reviews AI)

• Improved drip mode for AI replies
  • Configure more granular drip settings so AI replies are posted gradually over time.
  • Apply drip mode to older reviews without flooding review sites or triggering spam concerns.

Calendars and scheduling

• V2 services: multi-date custom hours

  • Select multiple dates and set specific hours for all selected dates in one action.
  • Manage special schedules, holidays, or events more efficiently.

• Calendly sync: phone number support

  • When available from Calendly, contact phone numbers now sync into ACEIRT™ Fusion with the appointment.

• Custom values in text selectors

  • Custom values now appear alongside system defaults in selectors for text-based settings such as email and SMS templates.
  • Use your own tokens and merge fields more reliably across calendar messaging.

Prospecting and analytics

• Prospecting analytics in sub-accounts

  • Sub-accounts now have access to a prospecting analytics dashboard.
  • Track reports generated, contacts created, lead generation frequency, report views, and related activity metrics.

• Site Analytics: average time on page

  • New metric showing how long visitors stay on each page.
  • Use this to gauge engagement and spot underperforming content.

SEO and chat

• SEO: premium AI quota visibility

  • Updated quota displays make premium AI usage and limits easier to understand.
  • Reduce surprises by monitoring remaining SEO AI capacity directly from the interface.

• Chat Widget: custom contact-form intro message

  • Customize the text shown before the contact collection form in the chat widget.
  • Set expectations or add brief instructions before visitors share their details.

Documents and contracts

• Workflow-based user fillable fields
  • Assign fillable fields as "from user" in workflows.
  • Map fields to the user tied to the workflow (for example, the salesperson), not the contract creator, so documents auto-populate with the correct person.

Communities

• Custom navigation tab visibility
  • Toggle community navigation tabs such as Events on or off.
  • Control which sections members see without restructuring your community.

Messaging and conversations

• WhatsApp (mobile): native voice messages

  • Outbound WhatsApp voice notes from the mobile app now send as native WhatsApp voice messages.
  • Recipients no longer receive them as downloadable audio attachments.

• Conversations: email forwarding

  • Forward emails directly from Conversations.
  • Keep external threads aligned with your shared inbox while retaining full context.

Workflows and automation

• Workflows: enhanced AI actions

  • Expanded AI actions for translation, summarization, intent detection, and decision-maker identification.
  • Improved handling for more complex branching and decision logic.

• Workflows: default builder and user controls

  • Set the default workflow builder (standard or advanced) at the global workflow settings level.
  • Control which users are allowed to switch between builders, so teams see the right level of complexity.

Developer platform and performance

• Signed URL file upload API

  • Generate signed URLs to upload files securely via API without exposing storage credentials.

• Web crawler limits increased

  • Web crawler limit raised to 4,000 URLs, enabling larger site indexing for AI, search, or automation.

• Internationalization and backend improvements

  • Upgrades to static string internationalization to support more consistent translations.
  • Prospecting backend updated to use correct internationalization keys.
  • Additional backend performance improvements across the platform.

Entering Labs

• Labs management controls
  • Separate settings for feature visibility vs access at the sub-account level.
  • Bulk actions to enable or disable Labs features across many sub-accounts at once.
  • Added guardrails to reduce the risk of enabling experimental features for unintended accounts.

Coming soon (preview)

• Standard workflow builder: drag-and-drop actions

  • Planned drag-and-drop interface for the standard workflow builder to make automation layout more visual and approachable.

• Email: follow-up sequences

  • Upcoming campaign-style email series builder dedicated to follow-up sequences, managed separately from workflows.