January 16, 2026 weekly release

January 16, 2026 overview

Released this week

SEO and local search

• Multiple business search options for local SEO
  Search local businesses by business name, Google Place ID, or Google Maps business URL when setting up SEO projects, reports, and optimization flows.

CRM, conversations, and contact control

• Affiliate Manager: reassign contacts by ID
  Reassign CRM contacts between affiliates directly using the contact ID for more precise ownership changes.
• Conversations: group SMS attachments
  Attach files to group SMS conversations to share media and documents with all participants in a thread.
• DND visibility and audit trail
  See whether a Do Not Disturb status was applied by a user or customer vs by a workflow in the DND audit log.

App Marketplace and platform management

• Versioned apps with in-place updates
  Use explicit app versioning and in-place app updates to control who receives new versions and when, including options to manage auto-updates.

Workflows and automation

• Workflow AI builder autosave
  Enable autosave for the Workflow AI builder from global workflow settings so edits save continuously while you refine logic.
• Enhanced opportunity change trigger
  Target opportunity changes more precisely with a new trigger condition that fires when a field "has changed to" a specific value.

Agent Studio and Voice AI

• Agent Studio triggers
  Build agentic flows using new native triggers (such as tag changes and CRM events) plus API-based triggers to start agents from external systems.
• Voice AI outbound consent expansion
  Capture outbound calling consent from more surfaces, including forms, surveys, appointment forms, Facebook lead forms, and chat widgets. The consent tooling now includes scanning/audit and guidance to fix consent language.

Media, learning, and performance

• Media Library image editor fixes
  Crop PNG images without losing transparency and benefit from corrected compression for sharper, crisper image output.
• Learning: Spanish Social Planner course
  Access a new Spanish-language Social Planner course from the learning tab to train teams in Spanish.
• Chat widget performance
  Experience lower latency in the chat widget, with improvements of up to roughly 3.2x in worst-case scenarios and up to 6.2x in best-case scenarios.

SaaS, support, calendars, and AI assistant

• SaaS billing and subscription upgrades
  Follow a clearer upgrade path from V1 to V2 billing, including currency updates such as Bulgarian currency now using EUR.
• Support AI ticket context
  Preserve more conversation and account context when Support AI creates tickets or escalations.
• Calendars: schedules APIs and docs
  Integrate schedules into external systems with newly available schedules APIs and full documentation.
• Workflow AI assistant search improvements
  Reduce unnecessary knowledgebase lookups and hallucinations, especially for small-talk interactions, with smarter knowledgebase search behavior.

MCP platform and security

• MCP platform upgrade
  Use improved tooling and testing for MCP-based connections, including higher-quality connections when integrating with providers such as OpenAI or ChatGPT through MCP tooling.
• Security enhancements
  Benefit from multiple behind-the-scenes security upgrades across the platform.

Entering Labs

• WhatsApp rich media messaging
  Test richer WhatsApp conversations with support for media with captions, loading media from Media Storage, and improved handling of files, images, and voice notes.
• New Contacts UI (Labs)
  Try an updated Contacts interface with higher contrast, improved usability, and larger buttons based on early feedback.
• New Conversations UI (Labs)
  Explore an updated Conversations interface with contrast and usability refinements to make threads and actions easier to scan.

Coming soon (preview)

• Agency-level domains management
  Manage sub-account domains from the agency level without switching into each individual account.
• Page builder keyboard shortcuts
  Use keyboard shortcuts in the funnels and websites builder to speed up layout and content editing.
• Agent Studio and chat widget integration
  Connect Agent Studio flows directly to the chat widget so the widget becomes the front end for agentic experiences.
• A2P AI helper for approvals
  Access an AI-powered tool designed to identify potential issues in A2P registrations and speed up approvals.