March 27, 2026 weekly release

March 27, 2026 overview

Released this week

Reputation management

• Search and filter review requests to quickly locate specific campaigns or contacts when managing reputation outreach.

Contacts and CRM

• Opportunities tab in contact details in the new contact UI, giving you a dedicated view of pipeline opportunities linked to that contact.

Phone system and messaging

• Improved A2P campaign rejection feedback, with clearer reasons when campaigns are rejected so you can correct issues faster.
• WhatsApp marketing messages API expansion, improving delivery rates and enabling new messaging capabilities for bulk and campaign sends.

Workflows and automations

• Keyboard navigation shortcuts in the standard workflow builder, so you can move, configure, and wire steps without leaving the keyboard.
• Enhanced math operations in workflows, allowing more complex calculations without storing intermediate values in separate fields.
• Native Fathom actions and triggers, including the ability to trigger flows on new meeting recordings and act on Fathom data.
• Media storage selector in workflow steps, letting you pick assets directly from your media library wherever workflows require media.

Calendars

• New service location types for calendar services, including ask-the-booker options so customers can provide a service address during booking.
• Service location public API now live, allowing external systems to read and work with your service locations programmatically.

Conversation AI and channels

• Conversation AI support for service calendars, including services, locations, staff selection, add-ons, and variations to match complex scheduling rules.
• Conversation AI email channel support, enabling AI-powered conversations and follow-ups over email alongside existing channels.

Communities

• Members can leave groups, with notifications to keep admins informed of membership changes.
• Enhanced school importer and smarter navigation, including support for importing to multiple groups in one flow to speed up onboarding of large cohorts.

Integrations

• Improved Google Business Profile connection, with stronger error handling and search by store code, postal code, or locality to match the right location.

Mobile apps

• Payments tab in contacts and opportunities on mobile, honoring existing permissions while exposing payment details where you work.
• Manage cards on file from mobile, including adding and editing stored payment methods directly from a contact record.

Brand boards and design

• AI-generated brand boards from a URL, automatically pulling logo, fonts, and colors from an existing site into an editable brand board.

Desktop apps

• Linux support for the ACEIRT™ Fusion desktop app, so teams on Linux can use the same desktop experience as macOS and Windows.

Actions Platform and Agent Studio

• Ten built-in actions in the Actions Platform / Agent Studio, including sending SMS or email and tagging contacts, so you can wire common operations into agent flows without custom code.
• Agent Studio graph builder copy and paste, allowing you to duplicate nodes and sections of your agent graphs to speed up iteration.
• Agent Studio API call tool cURL import, including support for importing client URLs so you can convert existing API calls into Agent Studio tools.

Site Analytics

• Enhanced funnel analytics with drill-down exploration, making it easier to investigate drop-off points and inspect underlying sessions or events.

Forms, surveys, and quizzes

• Brand board integration, so brand colors and global custom colors from brand boards are available everywhere you design forms, surveys, and quizzes.
• Media picker connected to the media library, giving you direct access to stored assets when designing form and survey experiences.
• Improved multi-embed stability, reducing conflicts when embedding multiple forms or surveys on the same page.
• Enhanced UTM tracking, ensuring more reliable attribution from embedded forms.
• Expanded WordPress capabilities, improving how forms, surveys, and quizzes behave when embedded on WordPress sites.

App Marketplace and insights

• AI-powered review summary insights in the App Marketplace, generating quick summaries of app reviews so you can evaluate apps faster.

Ask AI

• Updated Ask AI UI, making it easier to discover capabilities and interact with AI inside ACEIRT™ Fusion.

Opportunities and pipelines

• Pipeline navigation and stage colors, giving you clearer visual cues and faster movement between stages in your pipelines.
• Advanced filters and date operators, including relative date ranges and nested logic to create precise opportunity views.

Voice AI

• First-time user onboarding flow for Voice AI, using a voice-driven experience to guide you through setting up a new voice agent.

Marketplace payments

• Payment failure retry flow enhancements, improving how failed marketplace payments are retried and communicated so you can resolve billing interruptions faster.

Entering Labs

These features are available in Labs for early testing and feedback.

Custom fields and data modeling

• Custom fields page UI upgrade, adopting the HighRise-style layout with drawers, search, and easier edit/copy actions for managing many fields.

Workflow AI and automation

• Workflow AI Builder enabled for all agency accounts, letting you use AI-assisted suggestions to design and refine workflow automations.

Conversations and SLAs

• Conversations SLA and response-time reporting, tying reporting to response-time goals so you can track how quickly teams reply across channels.

Agent Studio

• Agent Studio available in Labs, providing a dedicated environment to design and manage agentic flows and tools.

AI Studio (vibe-based builder)

• AI Studio vibe-based builder in Labs, allowing you to:
  • Generate and edit websites and other assets from prompts.
  • Mimic an existing website layout from a URL.
  • Generate forms, surveys, and other lead capture assets.
  • Attach domains as part of the AI-guided build process.

Coming soon (preview)

These initiatives are in progress and not yet released.

• Computed custom fields, enabling calculated values based on other fields without manual updates.
• Pre-built custom object templates, including industry-focused templates such as real estate properties to speed up data model setup.